Returns & Exchanges
As each Hvargi piece is created with care and consideration, we encourage clients to choose thoughtfully before purchasing. Due to the nature of our collections and bespoke process, our returns policy is outlined below.
Ready-to-Wear Pieces
We do not offer refunds for change of mind.
Eligible ready-to-wear items may be returned within 7 days of delivery for either:
- Exchange, or
- Store Credit / Gift Card
To be eligible, items must be:
- Unworn and in original condition
- Returned in original packaging
- Accompanied by proof of purchase
Hvargi reserves the right to refuse returns that do not meet these conditions.
Bespoke & Custom Pieces
Due to the made-to-order nature of bespoke and custom creations:
All bespoke, customised, Earrings and made-to-order pieces are final sale.
We do not offer:
- Refunds
- Exchanges
- Store Credit
on any bespoke or custom-made item.
This includes custom engagement rings, personalised pieces, all earrings and any item created or modified specifically for a client.
Deposits paid toward custom orders are strictly non-refundable. In the event a custom order is cancelled after production has commenced, both the deposit and any completed piece produced as part of the order will be forfeited.
Faults / Manufacturing Issues
If your item arrives with a manufacturing fault, please contact us within 48 hours of delivery at studio@hvargi.com
Each matter will be assessed individually in accordance with Australian Consumer Law.
Return Shipping
Return shipping costs are the responsibility of the client unless the item is deemed faulty.
Hvargi is not responsible for return parcels lost or damaged in transit.
Contact
For all returns and exchange enquiries, please contact:
studio@hvargi.com